Terms & Conditions
Terms and Conditions
("Palombina" "we") of Palombina (s) (our "Site" or "Sites") and related services are made available to you in the accordance with the following terms and conditions. On our websites (collectively, "TOS Terms of Sale"). We recommend that you read the "TOS" carefully before ordering at www.palombina.com.
Palombina is a brand name registered in Europe of a company registered in India under Corporate Identity Number (CIN no.) U17110MH1983PTC029223. Our head office is in Mumbai. Our VAT number is 02030100472
To use some of the services or features offered on this site, you must register with us. Registration requires that you have provided information about yourself has made is true, up to date, accurate and complete in all respects. If any of the registration information has been changed, please inform us immediately at the given email address info@Palombina.com.
The Password account you provide should be unique and will be kept safe; You must notify Palombina without delay of any breach of security or unauthorized use of your account.
In order to make purchases on our site, you will be required to provide personal data. You must provide your name, e-mail address, telephone number and any other information required on the form. In addition, you will be asked to provide payment details you declare and warrant are both valid and correct and you confirm that you have are the same person.
The site is available only for individuals of value and others who meet Palombina eligibility requirements, who have received a valid credit / debit card from a bank acceptable to Palombina, whose applications are acceptable for Palombina and who have authorized Palombina to process a charge on their debit / credit card in the amount of the total purchases made for the goods they buy. In addition, Palombina reserves the right to limit the quantities of an item shipped to a customer.
All orders are subject to availability and acceptance, and items in your shopping cart are not reserved and are available to be purchased by other customers.
If you are registered with us with your email notification of manufacture of a specific product presented on our site, we will notify you by e-mail within 48 hours of the product becomes available with us. Please do not count on occasion, some products are actually a particularly high demand will sell during this period quickly.
The prices shown on the website are in Euros and are exclusive of VAT at the applicable rate unless you have chosen an alternative country where VAT is non-taxable.
Customer will be charged for purchased items only. Shipping costs, Import duties / taxes will be billed separately directly to you from TNT / UPS / Courier OR to import broker designated by you. In case you are a customer whose debit / credit card are not denominated in euros, the final price will be calculated according to the exchange rate in effect on the day your card issuer processes the transaction.
After placing your order, you will receive an email acknowledging the details of your order from us. This email is not acceptance of your order, it's just an automatic confirmation that we have received the order.
Unless you choose to cancel your order, acceptance and completion of your order and the contract between you and Palombina is completed.DELIVERY AND SHIPPING POLICY
General Shipping information :
Is usually processed and shipped within 5 business days. Orders placed with Express shipping before 5pm IST will be shipped within 2 business days.
Wholesale / Preorders:
If the merchandise you have selected is currently not in stock we will give you an expected shipping time by a follow-up email.
The merchandise you order may be shipped/despatched from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.
You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.
Jewelry cannot be shipped to P.O. Boxes. These items must be sent to a street address.
Order tracking facility is provided for your orders. We use 4 different carriers to make sure your items arrive to you on time:
UPS (United Parcel Service)
You have the right to cancel an order within 48 hours after placing it via email. While we do take rigourous quality control measures to ensure that all our products are shipped out in satisfactory condition. You have the right to return an order within 7 days from the date of receipt of the product/s and receive a FULL REFUND. Your refund will be processed within 7-15 working days from the receipt of returned products.
We accept all major card brands - Visa, Mastercard, Maestro, and all the other methods that can be advertised on our website from time to time. You can also choose to pay with PayPal. In case of PayPal payment option at checkout, you will be directed to the PayPal site to 'Login' and review the amount indicated before clicking on 'Pay now' button. Once the transaction is complete, it will then return to PALOMBINA.COM. Payment will be charged to the account at the time of shipment of your order Palombina. You confirm that the credit / debit card used is yours and / or you have been specifically authorized by the owner / credit debit card for its use. All cardholders are subject to validation checks and authorization by the respective card issuer. If the card issuer credit / debit card refuses to authorize payment of Palombina, we will not be responsible for any delays or non-delivery.
We take reasonable care to make our website and customer information secure. All transactions with debit / credit cards on our site are treated with a secure online payment gateway (i.e. CCAVENUE) which encrypts your card details in a secure host environment.
In Palombina we use SSL (Secure Socket Layer) to ensure that your shopping experience is safe, secure and simple.
We take reasonable care, to keep the details of your order and payment secure, as it is in our power to do so, but in the absence of negligence on our part, we can not be held responsible for any loss you may suffer if a third party procures unauthorized access to any of your data you provide when accessing or ordering from our site.
INSURANCE AND DELIVERY
Palombina ensures every purchase through its courier partners during the time it is in transit until it is delivered to your specified delivery address.
Please note that our goal is to ship all orders within a reasonable amount of time. The estimated delivery times are just a guideline and starting with the date and time of delivery. Palombina is not responsible for any delays caused by products or processes for destination customs clearance.
We take reasonable care to ship goods / shipping to your address listed; However, we could not be responsible for non-delivery or mis-delivery due to data entry errors or courier incorrect.
For any manufacturing defect the goods can be returned or replaced within 7 working days from the date of receipt.
While we have made every effort to display the items as accurately as possible the colors of our products that appear on our site PALOMBINA.COM. However, due to the fact that computer monitors vary, we can not guarantee that the image display of any color will be completely accurate monitors.
INTELLECTUAL PROPERTY RIGHTSYour use of the Site and its content in no way guarantees any rights to you in relation to copyright, trademarks, designs and any / all other intellectual property rights and rights to the content (related materials as described below in the Content section). All contents including third party trademarks, designs and their related intellectual property rights - mentioned or displayed on this site are protected by national intellectual property and other laws and international treaties. Use of content is allowed only if expressly authorized by Palombina and / or its third-party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may / may result in severe civil and / or criminal penalties. Notwithstanding the foregoing, copying and use of the materials listed above to any other server, location or support for publication, reproduction or distribution it is expressly prohibited. You are, however, allowed to make a copy for the purpose of personal use.
In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Palombina tries to ensure that the information contained in this site is accurate and complete.
It also grants to Palombina the right to use any content you provide for your own purposes including republication in any form or medium. Comments may be moderated and may take up to 72 hours to appear, but Palombina does not undertake to monitor all content and will not be responsible for third-party messages. If you have a complaint about any posts please email contact@PALOMBINA.com. Palombina reserves the right, in its sole discretion, not to publish or to remove any comment including those that you think may be illegal, defamatory, racist or defamatory, incite hatred or violence, harmful to people, institutions, religions or privacy of individuals, which can cause harm to children, is harmful to trademarks, patents and copyrighted content, contains personal data, improperly use the support for promotion and advertising companies. This site is available to the public, information you consider confidential should not be published on this site.
That all the products you order through this site will be of satisfactory quality, fit for their purpose, and will conform to any description given on this site. Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local consumer protection bodies.
You acknowledge and agree that there is no employment, or agency no joint venture, partnership between you and Palombina as a result of the TOS or use of this site. You agree that you can not and will not hold yourself as a representative, agent or employee of Palombina, and we will not be liable for any representation, act or omission on your part.
In case of violation of the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where it violates the TOS.
COMPLAINTS AND RIGHT
If you have a complaint about us email sales@PALOMBINA.com giving all the details, including the date of purchase and the order reference number, if applicable and your full name and address and contact details. The TOS together with all our policies and procedures will be governed by and construed in accordance with Indian law and the relevant courts of India shall have exclusive jurisdiction.
In accordance with local data protection laws, customer information is used only for the processing and delivery of your orders. Customers are free to consult and modify their personal data at any time. This information will not be a disclosed to any other organization.
The nature of the products we offer are handcrafted and unique. We highly recommend the handling of the goods with the greatest care. Care instructions can differ with scarves and other accessories. For scarfs, you can use the following instructions:
Do not wash, dry clean only
- Use cold iron
- Do not bleach, it can damage the fibers and Hand painted colors
- Dry cleaning using a solvent 'P'
- Do not tumble dry, it can damage the Fabric
WHEN DO I RECEIVE MY ORDER?
Under normal circumstances, the order will be shipped the same day, as promised in our email confirmation. You will be informed about the status of your order at any time via e-mail.
HOW CAN I PAY?
You can pay by credit card or PayPal.
HOW MUCH DOES SHIPPING COST?
The shipping costs for deliveries in India are Free, regardless of the size or weight of your order.
The shipping costs for deliveries to other countries are based on real rates plus service tax fee of 15%, which varies depending on the size or weight of your order.
CAN I TRACK MY ORDER?
Yes, we provide system monitoring in your personal customer account, you can check the status at any time. As soon as the leaves Palombina warehouse pack, you have the ability to track the shipment. To do this, you will receive via email a packet number, as well as our delivery partner relationship where you will get the current state of the package.
CAN I CHANGE MY ORDER?
You have the right to change the order within a reasonable period of time (please contact us to find out). Customers from abroad should bear the costs for the return of the assets.
HOW CAN I REPLACE?
For more details on the return, please contact us by e-mail. In any case, the returned goods will be sent to customers our risk.
DO I NEED TO CREATE AN ACCOUNT?
No, you simply place your order at www.PALOMBINA.com. We need only personal data, the delivery address and the billing address for delivery.
DO I NEED A PASSWORD?
At PALOMBINA.com you can put all your personal data and create a new order quickly and conveniently. You can also check your order status at any time. If you forget your password, you can simply request a new one and it will be sent to your e-mail ID.
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